Travel insurance FAQs

All the details you need to get in touch with us are on our Contact page. Call us, email us or request a call back. Whatever suits you best.

Our customer service team is available Monday to Friday from 9:00am until 5:30pm. You can get in touch here.

The claims team (Travel Claims Facilities) is available Monday to Friday from 8:00am until 8.00pm, and on Saturday from 9:00am until 1.00pm. Find out how to make a claim.

Our emergency assistance helpline (operated by Emergency Assistance Facilities) is available 24/7 - no matter where you are in the world. All the numbers you need are on our Contact page.

Absolutely, it's easy. The simple step-by-step process takes just a few minutes to complete. Get started here.

We can only provide cover if you have not yet left the UK. However we work with a number of specialist travel insurance partners who may be able to help you. Here's a list of providers that may be able to help you.

At Travel Insurance Saver we can only provide cover for trips that depart from, and return to, the UK. However we work with a number of specialist travel insurance partners who may be able to help you. Here are some providers that may be able to help you.

It's easy to make changes to your policy - whether you want to change your dates of travel, your destination or your cover limits. Just call our customer service team on 0345 812 0047 or use the link on our Contact page to request a call back.

You should have received a copy of your insurance documents by email shortly after purchasing your policy. If that's not the case please visit our Contact page and request for your documents to be resent.

A resounding yes. Unlike other insurers we provide cover for more than 75 sports and activities as standard - including mountain biking, jet skiing and yoga. For an additional premium we can provide cover for the more high-octane stuff too - such as white water rafting, microlighting and ice diving. Find out more about our sports packages here.

We sure do. We provide specialist cover for skiing, snowboarding and a number of other winter sports. (Snow tubing or mono skiing, anyone?) Our policies include cover for your equipment as well as things like piste closure. We can even cover off-piste runs. Make sure you add the winter sports extension when getting your quote. Find our more here.

An excess is the money you will have to contribute in the event of a claim. It's a normal part of most insurance policies and with Travel Insurance Saver is between £50 and £150 for most types of claim. You can find the precise excess for each type of claim in your policy documents. Alternatively for a small additional premium you can remove the excess from your cover - meaning you will make no financial contribution in the event of a claim. Please note that the excess waiver does not apply to gadget cover, where the £50 excess will remain.

To be covered for a cruise, you need to add the cruise extension to your policy. This will be offered to you during the quote process, but is only available on our Silver and Gold packages. If you have already purchased your policy, it's quick and easy to add the cruise extension. Just call us on 0345 812 0047.

Good question. We define a cruise as a pleasure voyage that lasts longer than 72 hours, during which you are sailing as a passenger on a purpose built ship on sea(s) or oceans that may include stops at various ports.

We offer a range of policies that make it easy to select the level of cover that's right for you, your plans and your budget. Our policies are available no matter where you are going - as long as the Foreign & Commonwealth isn't advising against travelling to your destination.

We have six different location categories. Here's a breakdown to the way we group countries into different regions.

EUROPE EXCLUDING SPAIN:
Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan Azores, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Corfu, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Eire (Republic of Ireland), Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Holland (Netherlands), Hungary, Iceland, Isle of Man, Italy, Jersey, KOS (Greek Island), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Poland, Portugal, Rhodes, Romania, Russia, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.

EUROPE INCLUDING SPAIN:
All countries included in Europe excl Spain, but including Spain, Balearics, Madeira and the Canary Islands.

UNITED KINGDOM:
England, Scotland, Wales, Isle of Man and Northern Ireland.

WORLDWIDE EXCLUDING USA, CARIBBEAN, CANADA & MEXICO:
Israel and anywhere else excluding the United States of America, Canada the Caribbean and Mexico.

WORLDWIDE INCLUDING USA, CARIBBEAN, CANADA & MEXICO:
Anywhere in the world.

AUSTRALASIA:
Australia, including Territory of Cocos (Keeling Islands, The Territory of Christmas Island, Norfolk Island and Lord How Island, and New Zealand, including the Cook Islands, Niue and Tokelau.

Our quote process is designed to help you get the cover that's right for you, your travel plans and your budget. There are three basic levels of cover available as well as a range of optional extras - such as cruise cover or gadget cover - that allow you to configure your policy to match your plans.

Yes, of course. In fact we don't distinguish between business and leisure . So if you buy an annual policy you will be covered to travel for business, for pleasure, on your own or with the family. It's up to you! If your work involves manual labour such as construction, please contact us to discuss the cover we can provide for you.

Not at the moment. But our sister company - Travel Insurance 4 Medical - does provide backpacker and long stay policies, and may be able to help you.

The process of making a claim is easy. Everything is explained on this page. All Travel Insurance Saver claims are handled by Travel Claims Facilities who work on behalf of the insurer, DTW 1991 Underwriting Limited on behalf of syndicate 1991 at Lloyds.

Our Gold policies provide up to £4,000 cancellation cover. Call us on 0345 812 0047 to find out more.

The best thing to do is to contact Emergency Assistance Facilities as soon as it's practical - even if your condition is minor. They operate our medical assistance service and are there to help you. All the information you need is on this page.

Not automatically. But we do offer a gadget extension, which is easy to add to your policy and should provide the cover you need. Please call our customer services team on 0345 812 0047 to discuss your options.

It's increasingly common to take gadgets such as tablets, laptops and digital cameras on holiday. We don't automatically include cover for them. But we do offer a gadget extension that's easy to add to your policy and should provide all the cover you need. Call our customer services team on 0345 812 0047 to find out more.

Unfortunately we are not able to provide cover for non-UK residents. However we work with specialist partners who may be able to help you. You can find out more on this page. Our definition of a UK resident is: a person who has had their main home in the United Kingdom, the Channel Islands or BFPO and has not spent more than six months abroad in the year before buying a policy.

We can cover travellers aged up to 90.

For travellers aged up to 79 and below we can cover up to 62 days per trip with our single trip policies. However we can provide cover for people aged up to 90 for up to 15 days.

Your single trip policy covers you for the dates you specified when getting your quote - however your cancellation cover becomes active as soon as you have purchased your policy.

We cannot provide a policy for anyone aged under 18 to travel separately from the named adults on a policy.

We can offer annual policies for travellers aged up to 75.

With our annual cover you can travel as many times as you wish across the course of your twelve-month policy, for up to 31 days per trip.

Absolutely. Travellers aged 18 or over can travel together or separately with our annual policies. Either way you will be covered.

With annual policies you are covered for cancellation from the start date you specified, which will be marked on your policy documents. If you would like to bring the start date forward in order to be covered sooner, please call our customer services team on 0345 812 0047.

We cannot provide a policy for anyone aged under 18 to travel separately from the named adults on a policy.

Yes, we provide specialist cover for pre-existing medical conditions. And because we operate our own in-house screening service, you can purchase a policy immediately after completing your medical details. It only takes a few minutes and can be done over the phone or online. Just call 0345 812 0047 or start a new quote here.

We can provide cover for thousands of conditions - including heart disease, osteoporosis, cancer and diabetes.

In order to make sure you receive the right level of cover, all customers with a pre-existing medical condition must complete a simple medical screening procedure when obtaining a quote. It consists of a few questions about your condition and how it's managed - and only takes a few minutes to complete. You will be offered an accurate quote immediately after. You can start a new quote here.

Yes, we use an online screening system that makes it quick and easy to declare your medical conditions online and receive a quote immediately after. Just follow the step-by-step prompts. You can start a new quote here.

Don't panic. Just give us a call on 0345 812 0047 and one of our customer service team will be able to help you.

We can cover emergency medical expenses for pregnancy/childbirth from week 0 to week 28. For more details please take a look at our policy wording or call our customer services team on 0345 812 0047.

Yes please. We will need to speak with you to update your policy to make sure you still have all the cover you need for your holiday. Otherwise your entire policy could be invalid. Speak to our customer service team on 0345 812 0047 or use the link on our Contact page to request a call back.

Yes, all of our policies cover the cost of repatriation.

Sometimes last-minute changes to a loved one's health can disrupt your holiday plans. Unfortunately we cannot cover you for cancellation or curtailment due to relatives, who are not travelling with you, falling ill as a result of a pre-existing medical condition.