All Policies IncludeEnhanced COVID-19 Cover
During an emergency medical situation abroad, we are here to help you as best we can. Your policy with Travel Insurance Saver is backed by leading medical travel insurance underwriters and provides round-the-clock access to a multi-lingual emergency assistance helpline. Below you will find everything that you need to know.
The insurer has appointed tifgroup to deal with claims on your policy. You can find more information here.
Once you have contacted the local emergency services, call tifgroup for advice using the number below. Operators are available around the clock, 365 days per year.
+44 (0) 203 829 6745
Explain that you are a policyholder with Travel Insurance Saver - quoting your policy number, the date you purchased your policy and your travel dates. To help process your claim, you will need some basic information to hand:
Following your call, tifgroup will give you a case number and talk with the hospital directly to arrange for the payment of your medical expenses. This relieves you of the burden of arranging how treatment will be paid for.
If the cost of your treatment is less than £500, you will need to pay this to the medical facility. You can then claim for these expenses when you return home. Be sure to keep all receipts and medical reports to submit with your claim. If you are in any doubt as to whether these costs will be covered, contact tifgroup on the number above for prior authorisation.
You should always use state medical facilities (e.g. not private facilities) for all medical treatment. State facilities are administrated by domestic government and are often able to treat far more conditions than private facilities. Some hotels and accommodation providers may direct you to private facilities, but it could be part of a scam that leaves you out of pocket.
If you are travelling within the European Union, present the patient's EHIC (European Health Insurance Card) on arrival.
If they don't have the information already, call tifgroup as soon as possible to provide the name and number of the hospital and ward in which the patient is receiving treatment.
tifgroup will confirm whether treatment costs are covered under your policy. They will then communicate with the hospital directly on your behalf to discuss treatment and the payment of medical expenses (if they are covered).
You may need to pay the policy excess yourself locally.
While we understand your desire to return home following successful treatment, we must always put your medical interests first. Depending on the treatment you receive it may not be medically safe for you to travel immediately after you are discharged from hospital. We will always do everything within our power for your best interests - both medically and financially.
If you have any questions or something is unclear, please do not hesitate to get in touch with tifgroup here.