All Policies IncludeCoronavirus Cover
During an emergency medical situation abroad, we are here to help you as best we can. Your policy with Travel Insurance Saver is backed by leading travel insurers and provides round-the-clock access to a multi-lingual emergency assistance helpline. Below you will find everything that you need to know.
Once you have contacted the local emergency services, call the assistance team for advice using the number below. Operators are available around the clock, 365 days per year.
+44 (0) 203 829 6745
Explain that you are a policyholder with Travel Insurance Saver - quoting your policy number, the date you purchased your policy and your travel dates. To help process your claim, you will need some basic information to hand:
Following your call, the assistance team will give you a case number and talk with the hospital directly to arrange for the payment of your medical expenses. This relieves you of the burden of arranging how treatment will be paid for.
Be sure to keep all receipts and medical reports to submit with your claim. If you are in any doubt as to whether these costs will be covered, contact the claims team on the number above for prior authorisation.
You should always use state medical facilities (e.g. not private facilities) for all medical treatment. State facilities are administrated by domestic government and are often able to treat far more conditions than private facilities.
If you are travelling within the European Union, present the patient's EHIC/GHIC (European/Global Health Insurance Card) on arrival.
If they don't have the information already, call the assistance team as soon as possible to provide the name and number of the hospital and ward in which the patient is receiving treatment.
The assistance team will confirm whether treatment costs are covered under your policy. They will then communicate with the hospital directly on your behalf to discuss treatment and the payment of medical expenses (if they are covered).
You may need to pay the policy excess yourself locally.
While we understand your desire to return home following successful treatment, we must always put your medical interests first. Depending on the treatment you receive it may not be medically safe for you to travel immediately after you are discharged from hospital. We will always do everything within our power for your best interests - both medically and financially.
If you have any questions or something is unclear, please do not hesitate to get in touch with the assistance team here.