All Policies Include Coronavirus Cover

Coronavirus Cover

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Making a claim on your policy

Sometimes the unexpected happens on (or just before) your holiday. Your policy with Travel Insurance Saver is there to protect you and your finances. And we are here to make everything straightforward if you need to make a claim. All the advice you need is below, including guidance on the documentation required for your claim to be processed.

Medical claims

In the event of a medical emergency, visit our emergency medical assistance page for information on what to do.

For non-emergency medical treatment, you should notify the claims department on the number below.

+44 (0) 203 829 6761

Paying for medical treatment

If you require hospital treatment or you are admitted to hospital, you should call +44 (0) 203 829 6745 before going to a medical facility or as soon as you possibly can thereafter. Be sure to keep all receipts and medical reports to submit with your claim. If you are in any doubt as to whether these costs will be covered, contact the claims department on the number above for prior authorisation.

We have also teamed up with Medical Solutions UK Ltd, who offer UK Registered Doctors who give medical support and assessment over the phone and are able to prescribe in many countries across the globe. This means you can quickly access support with minor ailments without disrupting your trip too much. This service is for anything which you would normally see your GP or the minor injuries unit for, so you don't need to attend hospital but you do need some medication to treat a non-emergency situation.

Using state medical facilities

Whenever possible you should always use state medical facilities (e.g. not private facilities) for all medical treatment. State facilities are administrated by domestic government and are often able to treat far more conditions than private facilities. If you are travelling within the European Union, present your EHIC/GHIC (European/Global Health Insurance Card) on arrival.

Returning home

When something goes wrong during your holiday, the comforts of home can feel a long way away. While we totally understand your desire to return home as quickly as possible, we must always put your medical interests first. Depending on the treatment you have received it may not be medically safe for you to travel immediately after you have been discharged from hospital. Please rest assured that we will always do everything within our power for your best interests - both medically and financially.

Non-medical claims

For legal claims and advice on your position please call Penningtons Manches LLP on:

+44 (0) 345 241 1875

For gadget claims please contact the claims administrators via:

W: bastion.davies-group.com
E: gadgetclaims@davies-group.com
T: +44 (0) 345 074 4813

For all other claims, please obtain a claim form from the claims department. You can download your claim form via www.policyholderclaims.co.uk or call +44 (0) 203 829 6761 (open Monday to Friday 08:00 – 20:00 and Saturdays 09:00 to 13:00 GMT). If claiming for cancellation, you can submit your claim online. All the instructions you need for completing the form will be provided, as well as details of how to submit your claim.

Our tips for making a successful claim

  • Check the relevant section of your policy documents to make sure you are covered as well as what documentation you will need to make your claim.
  • Submit your claim within three months of returning home. You can claim while you are still on holiday but must fulfil all the usual claims requirements.
  • On the front of the claim form you will see a checklist of items to provide to support your claim. Please make sure you provide everything on the checklist wherever possible. If there's something that you cannot provide, please enclose a note to explain why.
  • When filling out your claim form please write clearly - block capitals and black pen are best.
  • Provide as much information regarding the circumstances of your claim as possible - if there is not enough room on the form, use a separate sheet of paper and attach.
  • Keep copies of your completed claim form and all supporting documentation. Originals must be submitted as part of your claim.
  • If you are posting your claim, we strongly recommend sending it via recorded delivery.
  • Keep any damaged items that are the subject of a claim. They may be required for salvage or assessment.

Any questions?

If you have any questions or something is unclear, please feel free to get in touch with the claims department here.