Making a claim is easy:

If you are abroad and need medical assistance, please call our 24-hour medical emergency service on:
+44 (0) 203 829 6745

For legal advice please call DAS Legal Expenses Insurance Company Limited (DAS) on:
+44 (0) 117 934 0553

For gadget claims please contact the claims administrators via:
Online claims portal:
Tel: 0345 0744813

For all other claims, please obtain a form from Travel Claims Facilities via: or call +44 (0) 203 829 6761 and ask for a claim form. (open Monday to Friday 08:00 - 20:00 and Saturdays 09:00 to 13:00 GMT)

Need some help? Here are some tips to help you with your claim:

  • Check the relevant section of your policy documents to see if you are covered.
  • Check what documentation you will need to make a claim.
  • Submit your claim within 3 months of returning home. If you want to claim when you are still away it is possible but you must fulfil all the usual claims requirements.
  • Please remember to keep copies of your completed claim form and all supporting documentation. Originals must be submitted to the Claims Service.
  • Keep any damaged items that are the subject of a claim. They may be required for salvage or assessment.